Policies

Privacy Policy

We Protect your Privacy

At Custom Toys UK we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018 covering all requirements of GDPR).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to easily unsubscribe to refuse any marketing email from us every time we send you an email.

The type of information we will collect about you includes:

•your name •address •phone number •email address

Please note we do NOT have access nor store your credit/debit card details as all credit card transactions are processed via Sage-Pay a secure and reputable external credit card payment processing company.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at sales@customtoys.uk. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site.

This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

ctuktest.co.uk uses the following cookies: Google Analytic: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. This information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help protect your privacy. Using Google analytics we can see what content is popular on our website and strive to give you more of the things you enjoy reading and looking at.

If you have any questions/comments about privacy, you should contact us at sales@customtoys.uk.

ctuktest.co.uk Registered office: Custom Toys UK, Office 2, Maple Leaf, Manston Business park, Kent, CT12 5GD. VAT no: 909 9493 71

Environmental Policy

In order to meet our clients’ needs, we source our goods from British, European and Worldwide Suppliers. We endeavour to ensure these suppliers and manufacturers use Ethical means to produce these goods, and where ever possible obtain certificates of proof from them.

Custom Toys UK will only work with reputable manufacturers who conform to acceptable working conditions and operating practices. Custom Toys UK prohibits the sourcing of products and or materials from suppliers who impose unethical working conditions and practices on its workers.

Suppliers shall meet the relevant minimum standards applicable in the Country of origin.

These shall include:

Health & Safety

  • Minimum Wage Requirements
  • Minimum Wage Requirements
  • Equal Opportunities
  • Prohibition of Child Labour
  • Employment Terms & Conditions

Protection of the environment in which we live and operate is an integral part of The Custom Toys UK Company’s values and operation principles. At Custom Toys UK we consider it to be the only way to conduct our daily business activities. Care for the environment is viewed as one of our key responsibilities.

These responsibilities are:

  • Complying with all relevant environmental legislation, regulations and approved codes of practice
  • Protecting the environment by striving to prevent and minimise our contribution to pollution of land, air, and water
  • Seeking to keep wastage to a minimum and maximise the efficient use of materials and resources
  • Managing and disposing of all waste in a responsible manner;
  • Providing training for our staff so that we all work in accordance with this policy and within an environmentally aware culture
  • Regularly communicating our environmental performance to our employees and other stakeholders
  • Developing our management processes to ensure that environmental factors are considered during planning and implementation
  • Monitoring and continuously improving our environmental performance

This policy statement is regularly reviewed and updated as necessary. The Custom Toys UK’ management team endorses these policy statements and is fully committed to their implementation.
Custom Toys UK

Registered office: Custom Toys UK, Office 2, Maple Leaf, Manston Business park, Kent, CT12 5GJ. VAT no: 909 9493 71

Ethical Policy

As proud member of the British Toy and Hobby association (BTHA), we source our goods from worldwide suppliers and ensure these suppliers and manufacturers use ethical means to produce our goods. The minimum requirement of a Custom Toys UK supplier is ICTI Ethical Toy Program certification, as well as appropriate factory audit reports (WCA and/or BSCI) from a reputable source with a presence in the European Union such as Intertek.

Custom Toys UK will only work with reputable manufacturers who conform to these acceptable working conditions and operating practices laid out in the audit report. Custom Toys UK prohibits the sourcing of products and/or materials from suppliers who impose unethical working conditions and practices on its workers.

Not only do we operate an equal opportunities policy for all employees and offer our employees clear and fair terms of employment, we expect the same from our suppliers. We provide safeguards to ensure that all employees of whatever nationality, race, sexual orientation, or religious belief are treated with respect and without sexual, physical or mental harassment.

Suppliers shall meet the relevant minimum standards applicable in the Country of origin.

These shall include:

  • Health & Safety
  • Minimum Wage Requirements
  • Equal Opportunities
  • Prohibition of Child Labour
  • Employment Terms & Conditions

Links to information regarding BTHA, ICTI and Intertek:

https://www.btha.co.uk/application-for-membership-form-part-i/

https://www.ethicaltoyprogram.org/en/our-program/what-we-cover/

http://www.intertek.com/business-assurance/supplier-management/workplace-conditions/

Corporate Social Responsibility Policy

At Custom Toys UK we recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, suppliers, the community and the environment.

    • We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
    • We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
    • We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
    • The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company.

Our partnership focus:

  • We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our stakeholders
  • Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way that safeguards against unfair business practices
  • We shall encourage suppliers and contractors to adopt responsible business policies and practices
  • We shall encourage dialogue with local communities for mutual benefit
  • We will register and resolve customer complaints in accordance with our standards of service.
  • We shall support and encourage our employees to help local community organisations and activities in our region, particularly our employee chosen charities.
  • We shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for our industry
  • We shall operate an equal opportunities policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development
  • We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement
  • We shall provide safeguards to ensure that all employees of whatever nationality, race, sexual orientation, or religious belief are treated with respect and without sexual, physical or mental harassment
  • We shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work
  • We shall develop Environmental policies and objectives as part of the business planning cycle.
Our Pledge to Safety

All Custom Toys UK plush toys and cuddlies are manufactured to meet and exceed all applicable safety standards. Safety is at the forefront of our thoughts, right from the planning and design stage of your samples. When turning a design, character or mascot into a plush toy we keep safety regulations in mind. All materials used in manufacturing are guaranteed to be new and free of defect. Custom Toys UK will only work with reputable manufacturers who conform to acceptable working conditions and operating practices. Custom Toys UK prohibits the sourcing of products and or materials from suppliers who impose unethical working conditions and practices on its workers.

Applicable Safety Standards

If distributed within the UK or EU, your plush toys need to meet:

EN 71-1:2011 Safety of toys – Part 1: Mechanical and physical properties. Plush toys are subjected to drop tests, push/pull tests, choking/suffocation tests, and sharpness and puncture tests.

EN 71-2:2011 Safety of toys – Part 2: Flammability. Plush toys are tested to ensure that they don’t easily ignite.

EN 71-3:2013 Safety of toys – Part 3: Migration of certain elements. Tests are run on the plush toy’s materials and its surface coatings to check for harmful substances like lead and mercury.

Labelling

Your cuddlies will have their own custom sewn-in label. On your label we are required to and will print:

  • UKCA mark
  • CE mark
  • British Toy and Hobby Association Lion mark
  • Built to comply with ASTM F963 & ISO 8124
  • Washing Instructions – (Surface Clean Only)
  • Country of Manufacture – (MADE IN CHINA)
  • Material Information – (100% POLYESTER ALL NEW MATERIALS)
  • EN71 Age Recommendation – (3 Years+ Symbol)
  • Custom Toys UK Details – (www.CustomToys.uk CT12 5GJ)
  • Custom Toys EU Office Details – (FR 28230)

Your account manager will ensure your plush toys are built to the correct standard for your target audience, therefore always having the correct information on the sewn-in label.

Third Party Testing

Custom Toys UK can have your plush toys tested by a 3rd party testing laboratory. Every plush toy needs to meet these standards and for every project we have the same working structure to ensure all products fulfil safety standards:

  • All materials are guaranteed to be new and free of defect.
  • Through all stages of design and production we keep safety regulations in mind.
  • Every plush toy is checked on quality at various stages in the mass production process

If you are interested, we can have your plush toys tested by a 3rd party testing laboratory. Please ask your account manager for more information should you require safety certification.

Are my toys going to be safe for children?

As a standard, Custom Toys UK cuddlies are suitable for children 3 years and older. This is due to small parts that can be classed as a choking hazard. Should you require your toys to be suitable for ages 0+ please let your account manager know during the design process as we will need to bear this in mind during all phases of design. Through careful production and testing we can make toys suitable for babies and label them appropriately.

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